Insurance Corrections or Changes
For making an accurate request and getting a faster response, submitting a request via MyAccount is highly preferred.
Request Changes / Corrections via MyAccount
1.) Log In to MyAccount.
2.) Select the policy you would like to request a service for and click on 'Service Request'.
3.) Complete the required fields and submit the request.
Request Changes / Corrections via Email
Please submit written correspondence in English, requests made in other languages may be returned or delayed.
Send an email to
[email protected]
with the <Certificate Number> and type of correction in the subject line.
In the email message, please mention the type of correction needed and the correct data to be used.
You will receive an email confirmation once we receive your request. Please allow 3 to 5 business days to process the request. Once the request is processed, you will receive another email confirmation. New insurance cards will be mailed only if any information on the card needs to be corrected (visitor name or coverage dates).
Correction or Change Type
Choose the type of correction or change you would like to make from the selection on the right.
Choose the type of correction or change
you would like to make from the selection above
Address Correction
Beneficiary Change
Birth Date Correction
Citizenship Change
Co-Insurance Change
Contact Information Change
Coverage Date Change
Deductible Change
Destination Change
Document Request
Extension Error Assistance
Changing from Fixed Coverage to Comprehensive or Vice Versa
Gender Change
Home Country Change
Name Correction
Passport Number Change
Policy Maximum Change
Trip Cost Change
Other
Subject: <Certificate Number> - Address Correction
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
The correct address is
<Resident Person's Name>
<Street Address>
<City, State, Zip>
Could you please correct it and send me a confirmation?
I authorize the plan administrator to charge the difference to my credit card, if necessary or credit me the difference in premium.
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NOTE: This is not common for most address changes but may have an effect on priemum for some plans.
Subject: <Certificate Number> - Beneficiary Change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
The correct beneficiary is <Beneficiary>.
Could you please correct it and send me a confirmation?
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Subject: <Certificate Number> - Birth Date Correction
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
By mistake, I have incorrectly entered the date of birth. The correct date of birth is <mm/dd/yyyy>.
Could you please correct it and send me a confirmation?
I authorize the plan administrator to charge the difference to my credit card, if necessary or credit me the difference in premium.
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NOTE: If the age group changes because of the correction made to the date of birth, you may either get credit back or you may have to pay the difference.
Subject: <Certificate Number> - Citizenship Change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
I would like to change the citizenship to <New Citizenship>.
Could you please correct it and send me a confirmation?
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Subject: <Certificate Number> - Co-Insurance Change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
I would like to change the co-insurance to <New Co-Insurance>.
Could you please correct it and send me a confirmation?
I authorize the plan administrator to charge the difference to my credit card, if necessary or credit me the difference in premium.
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Subject: <Certificate Number> - Contact Information Change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
I would like to change the contact information to <New Contact Information>.
Could you please correct it and send me a confirmation?
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Requests to change or correct the coverage dates must be received before the effective date or the extension date of the policy.
Subject: <Certificate Number> - Coverage Date Change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
I mistakenly put the wrong coverage dates. Please change the dates of coverage to <Effective Date> and/or <Expiration Date>.
Could you please correct it and send me a confirmation?
I authorize the plan administrator to charge the difference to my credit card, if necessary or credit me the difference in premium.
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NOTE: If additional days are added, then you must pay the difference. If there are fewer days, you may receive a credit back.
Before the effective date, you can change the deductible.
Alternatively, you can send an email requesting the deductible change. Not possible for: Safe Travels for Visitors to the USA.
Subject: <Certificate Number> - Deductible change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
I would like to change the deductible to <New Deductible Amount>.
Could you please correct it and send me a confirmation?
I authorize the plan administrator to charge the difference to my credit card, if necessary or credit me the difference in premium.
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NOTE: After the effective date, it is not possible to make any such changes to the policy.
Subject: <Certificate Number> - Destination Change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
I would like to change the destination to <New Destination>.
Could you please correct it and send me a confirmation?
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Subject: <Certificate Number> - Document Request
The documents were not received.
Could you please send me <ID Card or Visa Letter>?
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Subject: <Certificate Number> - Extension Error Assistance
While attempting to extend the policy, I got a technical error through no fault of mine and I was unable to extend it online.
I have attached proof of this error. I would like the policy extended till <New Expiration Date>.
Could you please assist with extending it and send me the confirmation?
I authorize the plan administrator to charge the difference to my credit card, if necessary or credit me the difference in premium.
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NOTE: If the extension is granted, the full amount due for the extended period of coverage will be charged; including the extension fee if any.
Before the effective date, you can change the product. Simply cancel the one you currently have and purchase a new one. After the effective date, it is not possible to make this type of change to the policy.
Most of the time, someone would like to convert from fixed coverage plan to comprehensive coverage plan when the insured person falls sick and they realize they need a better plan with comprehensive coverage. You would have to cancel the plan that you currently have and purchase a new policy.
However when you do that, whatever problems the insured person already has would then be considered pre-existing conditions and will not be covered in the new policy. By making this policy change, you would also lose whatever existing coverage you had in the first policy because it got cancelled.
It is best to do the research before you buy, and stick with the policy that you have purchased already.
Subject: <Certificate Number> - Gender Change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
The correct gender is <Gender>.
Could you please correct it and send me a confirmation?
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Subject: <Certificate Number> - Home Country Change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
I would like to change the home country to <New Home Country>.
Could you please correct it and send me a confirmation?
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Subject: <Certificate Number> - Name Correction
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
The correct name is <Correct name>.
Could you please correct it and send me a confirmation?
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NOTE: Name correction is only to fix typing mistakes. It is not possible to replace the name of one person with another.
Subject: <Certificate Number> - Passport Number Change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
The correct passport number is <Passport Number>.
Could you please correct it and send me a confirmation?
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Before the effective date, you can change the policy maximum.
Alternatively, you can send an email requesting the policy maximum change. Not possible for: Safe Travels for Visitors to the USA, Visitors Care.
Subject: <Certificate Number> - Policy Maximum Change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
I would like to change the policy maximum to <New Policy Maximum>.
Could you please correct it and send me a confirmation?
I authorize the plan administrator to charge the difference to my credit card, if necessary or credit me the difference in premium.
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NOTE: After the effective date, it is not possible to make any such changes to the policy.
Before the departure date, you can change the trip cost.
Subject: <Certificate Number> - Trip Cost Change
Message:
I have purchased <Certificate Number> for <Name of the Insured>.
I would like to change the total trip cost to <New Trip Cost>.
Could you please correct it and send me a confirmation?
I authorize the plan administrator to charge the difference to my credit card, if necessary or credit me the difference in premium.
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NOTE: After the departure date, it is not possible to make any such changes to the policy.
Subject: <Certificate Number> - Other
There is a request I have which is not entailed in other service examples.
Could you please check if <abnormal request>?
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